Sales & Orders Policy

Quotations

Quotations become void thirty days after the date of the estimate, unless explicitly stated otherwise. Quotation and pricing may be subject to modification if processed after thirty days.

Ordering

Controls & Components accepts orders placed via website, email, text, and phone. Website, email, and text orders are preferred.

• Orders submitted via email or text exceeding $25.00 qualify for a 2% discount. All website orders qualify for a 2% discount.
• Orders exceeding $1,500.00 qualify for an additional 3% discount under the condition that invoices are paid within billing terms via check or automated clearing house (ACH) transfer. This results in a total potential discount of 5%.
• Orders placed verbally over phone and exceeding $1,500.00 qualify for a total discount of only 3%.
• The additional 3% discount is not valid if paid by credit or debit card.
• Same-day shipping is available Monday through Friday for orders submitted prior to 3:00 PM EST. Orders received after 3:00 PM EST will ship the following business day.

Order Add-On

After placing an order, there is a thirty-minute window to revise and add items. Once the thirty-minute grace period has passed, any additional items will be shipped and invoiced separately, which may result in an additional shipping charge.

Cancellation

Purchase orders may be cancelled, but cancellation requests must follow the applicable order method.

• Email orders must be cancelled from the original email thread.
• Text orders must be cancelled by text.
• Phone orders must be cancelled by phone.
• Website orders must be cancelled by emailing info@controlsandcomponents.com.

Because most orders ship the same day, failure to cancel an order prior to its departure from the Controls & Components facility will result in shipping charges remaining in effect, although items on the order may still be eligible for credit.

Drop Ship Policy

Controls & Components offers drop-shipment service for eligible orders. Customers are encouraged to submit drop-ship orders through the website whenever available. If website ordering is not used, drop-ship requests may also be submitted directly to Controls & Components using an approved order method.

Drop-ship orders must include complete and accurate ship-to information, including recipient name, company name if applicable, and full delivery address, so a valid shipping label can be created.

Controls & Components logos and company information may be omitted from the shipment where appropriate so the shipment can be delivered directly to the end recipient.

Drop-ship orders are subject to the same Monday through Friday 3:00 PM EST same-day shipping cutoff for in-stock items.

Order Minimum

Orders placed by email or text are not subject to a $5.00 handling fee. Verbal orders that do not exceed $25.00 are subject to a $5.00 handling fee.

All website orders receive a 2% discount. All other order methods placed under the $25.00 minimum are ineligible for the 2% discount.

Customer Pick-Up

Customer pick-up orders must be sent a minimum of thirty minutes prior to pickup. Please wait for order confirmation before traveling to the warehouse.

Atlanta, Georgia warehouse pickups are made at the drive-up dock of Suite 6 on the backside of the facility. Customer pick-up hours are 8:30 AM to 4:30 PM EST.

Unscheduled customer pick-up is prohibited.

Back-Orders

The Atlanta, Georgia warehouse is stocked with over one million individual parts. If an item is backordered, it will ship upon arrival at the Atlanta warehouse unless the customer requests the order be withheld.

Backordered items may be shipped with a shipping charge, with the next customer order, or cancelled.

Technical Information

The designs, dimensions, materials, weights, performance parameters, descriptions, and other technical characteristics of products displayed on the Controls & Components website and in the catalog or website are provided as basic information only.

To request additional application information, please submit the request by email. Product data is subject to changes, upgrades, and variations.

Cross Referencing Parts

Cross-reference inquiries must be submitted by email. This allows the creation of a digital dialogue and paper trail so customer questions can be answered efficiently and accurately using technical data, cut sheets, and pricing quotes.

All references are provided in digital format.

Electric Motors

The Atlanta warehouse is stocked with upwards of five hundred electric motors in 56hz, 184T frames, and limited 215T frames. Smaller frame size and lighter motors will ship FedEx or UPS Ground from the Georgia and Texas warehouses.

Motors heavier than 150 lbs. will ship via LTL freight from available stock or the nearest electric motor distribution hub. To reduce transit time, most motors are eligible to ship directly from the 30+ electric motor warehouses throughout the country.

Each motor brand in stock is backed by a full manufacturer’s warranty. Warranty periods range between 12 and 18 months, depending on the manufacturer. Please refer to the Warranties section for more information.

Taxes and Fees

Customers may be responsible for taxes and/or fees on invoices if proper documentation is not supplied to the account at the time the order is submitted. An exemption certificate or other valid documentation may be required.

Imposed taxes, sales tax, inspection fees, testing fees, or other charges must be paid if applied. Such taxes and fees are subject to increase by the applicable governmental authority.

Customers may be credited or have the invoice revised if documentation is provided within invoice terms.

Discounts

• Orders sent via email or text are eligible for a 2% discount on the invoice if the order exceeds $25.00. All website orders quality for 2% discount.
• There is a 3% discount on purchases of $1,500.00 or more if the order is submitted via email, text or website.
• This results in a total potential discount of 5%.
• Verbal orders submitted over $1,500.00 qualify for a 3% discount if paid by ACH transfer or check and paid within terms.
• The 3% or 5% discount for orders exceeding $1,500.00 is not valid if the invoice is paid by credit or debit card due to processing fees on the Controls & Components side.
• To retain the 3% or 5% discount for orders over $1,500.00, payment must be made by ACH transfer or check and paid within terms.

Terms and Quantity Discounts

Terms are displayed on invoices. Quantity discount pricing is available for orders that meet the stated quantity discount criteria.

Quantity discount pricing is displayed in the far-right column of applicable catalog pages. On the website, quantity discount pricing is reflected in your cart and at checkout.

Quantity discount pricing is also applicable to orders of $1,500.00 or more in all categories, regardless of the specific quantity ordered.

Check

All check payments must be remitted to PO Box 1794, Kennesaw, GA 30156. Do not send checks to warehouse locations, as they may be lost or damaged.

If a customer account has Net 30 terms, check payments must be received within those terms. If a customer account does not have terms, checks must be received and processed by Controls & Components before items ship.

In the event a check is denied by the bank, the customer is responsible for the associated bank fee, which will be applied to the correlated invoice.

Credit Card

Customers on credit card terms will have their credit or debit card processed when the invoice is processed.

If terms are Net 30, customers have thirty days to pay by check, ACH transfer, or online credit/debit card link. If terms are not set up on the customer account, the customer has ten days from the invoice date to pay the total amount without being charged an interest fee.

If the card is declined when invoiced, the email subject line will state it was declined. Any credit or debit card payment received after ten days will have interest added to the invoice and may appear as a handling fee.

Standard credit card processing fees are 3%. To avoid interest fees, please contact Controls & Components to update the card or pay through the online link.

Orders of $1,500.00 or more are not eligible for the 3% or 5% discount if paid by credit or debit card. Alternative payment methods must be established before shipment. If not, credit or debit card orders will only receive the 2% discount if it otherwise applies.

ACH Transfers

Payments by ACH transfer will have an online payment link attached to the invoice. This is a secure link verified with QuickBooks.

If terms are Net 30, payment must be received within thirty days of the invoice date using the online ACH transfer link. If terms are not established on the account, the customer has ten days to pay the total invoice amount.

Payments received after ten days may have an added interest charge displayed on the invoice as a handling fee. Orders of $1,500.00 or more are eligible for a 5% discount if payment is made by ACH transfer.

Terms

It is company policy to set up new customers on credit card terms unless otherwise established in writing. All new customers not approved for net terms must pay before any items ship from the warehouse.

Current or established customers may be eligible for terms.

Payment Defaults

If the customer defaults on payment by the due date, or if voluntary or involuntary bankruptcy is filed, the entire account becomes immediately due unless restitution is discussed with Controls & Components before the default occurs.

If the account is not paid in full immediately, the account may be placed on credit card terms and payment must be processed before new orders ship.

Late Payment Charge

If payment is not received by the due date, the invoice may be subject to additional interest fees not exceeding the maximum rate permitted by law, beginning on the due date and continuing until paid.

Reoccurring overdue payments may subject the account to updated terms. If terms are revoked, payment terms must be reprocessed.

Payment reminders may be sent at forty-five, sixty, ninety, and one hundred and twenty days. After ninety days, the account may be placed on hold and no new orders will be processed until payment is received.

Exceptions

Extended terms may be allowed under extenuating circumstances, but must be discussed and approved by Controls & Components. Updated terms must be reflected on the correlating invoice or invoices.

Collections

If payment is not received and processed within 90 days and no correspondence has been received from the customer, the invoice may be sent to collections.

Tracking Information

Tracking information is included on the invoice. It is standard processing for invoices to be received within twenty-four hours after the order has shipped.

The carrier name, tracking number, and order information will be provided on the invoice. Customers should consult with their AP department for tracking information before contacting Controls & Components.

If additional email addresses for other departments need to receive invoice copies, please submit that request by email.

Mailed Invoices

Paper copies of invoices will be mailed upon request submitted by email to controlsandcomponents@gmail.com.

Express Methods

Available expedited methods may include FedEx Priority Overnight, Standard Overnight, 2nd Day, 3rd Day Express Saver, Saturday Delivery, UPS Next Day Air, UPS 2nd Day Air, UPS 3rd Day Select, and USPS Express Mail where applicable.

If using express shipping, please include the request clearly in the email subject line.

Express Notes

Express shipping methods are not guaranteed. Delays caused by carriers remain the responsibility of the customer. Controls & Components may contact the carrier for more information when needed.

If the package is lost, Controls & Components will re-ship the customer’s order free of charge. If the package is only delayed, the original shipping charges still apply.

Ground Methods

FedEx, UPS, and USPS ground methods may be used where applicable. All purchase orders submitted prior to 3:00 PM EST will generally ship that business day from the Atlanta and Dallas warehouse locations. Orders received after 3:00 PM EST will generally ship the following business day.

The Georgia location carries the full inventory represented in the catalog. The Texas location carries limited inventory. Please specify a preferred shipping location when placing an order and Controls & Components will attempt to accommodate the request.

Collect

Controls & Components offers third-party collect shipping for FedEx and UPS. Collect account information must be included with the shipping address at the time the purchase order is submitted.

Shipping rates can affect bottom-line costs. Controls & Components may be able to provide shipping quotes upon request.

Truck Methods

LTL truck freight shipments generally ship within twenty-four hours of order placement. Controls & Components uses third-party LTL brokers and carriers. Customers may email for a freight quote or request a specific carrier by including that request with the order.

Damaged Pallets

If a pallet arrives damaged, missing, tampered with, or shorted, the issue must be noted on the driver’s delivery receipt before the driver leaves the premises.

If the driver leaves without the condition being noted on the receipt, it may not be possible to dispute the claim with the carrier, which can affect reshipment or customer credit. Please provide sufficient photos and information to support the claim process.

Additional Fees

If any special freight services are needed, please inform Controls & Components before the shipment is created. These services are generally lower cost when included before the order leaves the warehouse.

Examples include:

• Driver assistance unloading
• Driver wait times exceeding 30 minutes
• Call-ahead service or appointments
• Limited access deliveries
• Residential, construction, or non-commercial sites

Customers are responsible for unloading freight. If forklift support or extra assistance is required, additional charges may apply and will be billed on the corresponding invoice.

Delivery Dates

Delivery dates are approximations only and are not guaranteed. All invoices include tracking information and the shipping charge.

If a scheduled delivery is needed, that requirement must be included at the time the order is placed. Standard transit zones, carrier conditions, and customer location all influence delivery timing.

Title Transfer

Title to the product passes to the customer when the carrier delivers the goods. It remains under the customer’s title if full payment is received.

Inspection

Customers should promptly inspect, accept, or reject boxes upon delivery. If the items do not meet expectations or application specifications, the customer must notify both the carrier and Controls & Components immediately so the issue can be addressed.

If items are accepted and delivered without notification to Controls & Components within ten business days, the customer is responsible for all items regardless of condition.

If an order arrives with missing items, the customer must notify Controls & Components within two weeks of delivery. Failure to report missing item(s) may result in denial of reshipment or replacement. If the error falls within the responsibility of Controls & Components, the missing items will be reshipped free of freight charges.

Packaging

Controls & Components determines how products are packed and shipped unless the customer provides specific written instructions at the time the order is placed.

Standard packaging may include bagging for fittings, bubble wrap for boxes, and foam protection for larger items.

Lost or Damaged Items

If an order arrives with damaged or tampered boxes, the issue must be noted with the driver before they leave the delivery location. If the driver leaves without the condition being noted, it may be difficult to dispute the claim with the carrier, which can affect reshipment or credit.

Providing as much information and as many photos as possible helps simplify the claim process for missing or damaged deliveries.

Claims and traces are time-sensitive. Carriers only retain delivery information for a limited time, so issues must be addressed promptly to improve the likelihood of resolution.

Undeliverable

Incorrect or undeliverable addresses provided by the customer at the time of order placement remain the customer’s responsibility, including the full purchase price as though the shipment had been made successfully.

If the customer is unable to accept delivery when attempted, the customer remains responsible for full payment. Carriers may hold the package for a limited time. After repeated unsuccessful delivery attempts, the product may be returned to sender.

When a returned product is received back, credit may be issued if all products are intact and usable. If products are damaged on the return trip, additional charges may apply. Original shipping charges are not waived.

If the delivery issue falls to the carrier, the order may be eligible for reshipment. New shipping charges may still apply depending on the situation.

Acceptable RMA Reasons

Acceptable reasons may include:

• Wrong quantity received
• Wrong item received
• Damaged in shipping
• Duplicate order
• Product defective
• Incorrect item ordered by customer
• Incorrect quantity ordered by customer

Reasons outside these circumstances may be denied.

Return Processing Requirements

RMAs are only accepted at the Georgia warehouse. When submitting a return, all items needing return must be listed by email and included inside the box along with the customer’s company information.

If a return request does not meet the stated criteria, the return will not be processed.

If a returned item is damaged in transit, the process depends on the shipper. If Controls & Components’ shipping account was used, Controls & Components will file the shipping claim. If the customer’s shipping account was used, the damage claim remains the customer’s responsibility.

Returns may not be processed depending on the condition of the returned product.

Credit Memos

It is standard policy to issue a credit memo when the wrong quantity is received, a duplicate order is sent, or the incorrect item or quantity is ordered.

Revised invoices are used when a defective or damaged replacement item is sent at the same price, or when the wrong item was shipped, regardless of invoice payment method.

If the standard method does not apply, Controls & Components will communicate how the order will be processed.

Refunds and Charge Backs

Controls & Components does not issue refunds or charge backs without a processing fee. If a refund or charge back is requested, that processing cost is the customer’s responsibility. Refunds or charge backs are processed only upon request.

Restocking Fee

A restocking fee of up to 20% may apply to incorrectly ordered items, standard non-stocking items, or non-catalog items.

Replacement Products and Parts

Warranties that qualify for replacement products or parts apply only to items that are free from defects in material. Replacements may be issued where appropriate.

The Georgia and Texas warehouses do not perform in-house repairs. If a replacement item cannot be sent when an item is identified as defective, credit may be issued for the amount paid at the time of purchase or the item may be placed on backorder.

If items are removed, disassembled, modified, reinstalled, tested, or repaired without consent from Controls & Components, warranty replacements may be denied.

Some items may not be cost effective to return. Inexpensive items may be reshipped instead.

Exceptions

Exceptions may apply if a product falls outside the warranty period. Claims not made in writing and received within thirty days of discovery may be considered waived.

Unauthorized returns to either warehouse are prohibited. Warranty claims require specific information to be processed properly.

Products subject to abuse, neglect, negligence, misuse, misapplication, damage, improper installation or operation, improper maintenance, or improper storage are not eligible for warranty coverage.

Products installed, maintained, serviced, repaired, or altered by anyone other than the customer or an authorized service agency may be ineligible for warranty treatment. Reoccurring issues caused on the customer’s side may also result in denial of warranty replacements.

Repair parts purchased outside of Controls & Components are not eligible for warranty.